FAQ – Toniq Accessories

FAQ

  • Do I have to register to shop at toniq.in?
  • Yes

  • How do I register?
  • You can register yourself by clicking on this Registration Link. Once subscribed, you can enjoy regular updates and services from ToniQ.

  • Do I have to disclose my Email & Phone Number for Registration?
  • Yes. This ensures a secure shopping from your end.

  • Is my Personal Information secure at ToniQ?
  • Yes. Please see our Privacy Policy to know more.

  • Are there any charges for registration?
  • There are no charges for registration on ToniQ.in

  • Will my registration expire?
  • No, registration will not expire.

  • How do I get a new password?
  • Click on Forgot Password option available in Sign in/Register page. A link to set new password will be mailed to your registered Email ID.

  • I am based out of India and I want to place an order for a delivery in India. Is it possible?
  • Yes, please refer to our serviceable pin codes in the shipping and returns section.

  • How do I get in touch with ToniQ?
  • ToniQ operates 10am to 6pm (Mon to Sat). You can get in touch with the Customer support team anytime at 0124-6770000 or Email us at [email protected]

  • What type of products do you sell online?
  • TONIQ sells fashion accessories for women. This includes jewellery, bags & accessories, watches from TONIQ private label.

  • How do I make a payment?
  • We accept payments via PayU portal which accepts Master Card, Visa credit, Debit & Credit Cards. We also have an option of Cash on Delivery.

  • What happens if my credit/debit card has been compromised while making a payment online?
  • We do not collect or store your credit card information. If you suspect any such thing, then please report this immediately to bank.

  • What happens if merchandise ordered is out of stock?
  • If a product goes out of stock while adding it to your shopping cart, you will be informed immediately and the merchandise will not get added to the shopping cart.

  • Is there a limit to the quantity that I can order?
  • No, there’s not limit. Each order is verified with you via email/telephone in order to ensure your security and confirmation.

  • Can I cancel an order?
  • After placing an order the cutomer has the ability to cancel an order before 4pm on the very same day. For example, if a customer places and order at 2pm he/she cancel the order by 4pm on the same day. Once dispatched the order cannot be cancelled. Cancellation of an order can be done by calling our customer care number or sending an email to [email protected]Refunds for all cancellations are done as per the refunds policy given below.

  • Can I change the shipping address of the order?
  • You can change the shipping address before your order is billed or shipped. This could be done by contacting our
    customer support with your order details.

  • How do I return a product?
  • We have 15-days Return Policy, which is applicable under these circumstances:

    • If broken/unsealed, do not accept the order at the time of delivery itself.
    • In the case of merchandise, returned products must comply to the following

    1. Refund/Return/Exchange should be initiated within 15 days of order delivery.
    2. The tags on the product should be intact.
    3. The product should be unwashed, unused and in an undamaged condition.
    4. The item needs to be returned along with the original packaging material and returned with all original packaging and tags that they were shipped with.

  • Do you deliver out of India?
  • At present, we deliver only in India.

  • What if I am not available when you deliver the merchandise?
  • In case of Online Order, three attempts will be made and failure to which, the product will return to its origin until further instructions are given by the customer.In case of Cash on Delivery Order, the Courier Company usually calls the customer to checks their availability. Should the customer not be present when our courier attempts to deliver your parcel, three more attempts are made automatically. Further to this, the parcel is re-dispatched only after taking appropriate instructions from the customer.

  • What do I do if my order is received in a damaged condition?
  • If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support and intimate the action immediately.

  • Can I book an order for delivery to more than one Address?
  • Each order is shipped only to a single address. If you wish to ship products to different addresses, you shall need to place multiple orders.

  • What are the shipping charges and/ or are there any additional charges?
  • A fixed amount of 100 INR is charged on all orders with values less than 500 INR.Handing unless otherwise specified as a part of any promotional offer charges are different from Cash On delivery charge of 49INR. Both these charges shall not be refunded if an order is returned or if the cancellation request is raised after the order is shipped.

  • How can I track my order?
  • You can track your order status in the “Track My order” tab. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.

  • What is the stipulated delivery time for an order?
  • Depending upon the location, it takes 3-5 Days for the delivery of a product.

  • What should I do if I receive a different item from the one that I have ordered?
  • If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery. Please refer to our “Returns Policy” section for more details.

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