- Do I have to register to shop at toniq.in?
- How do I register?
- Do I have to disclose my Email & Phone Number for Registration?
- Is my Personal Information secure at ToniQ?
- Are there any charges for registration?
- Will my registration expire?
- How do I get a new password?
- I am based out of India and I want to place an order for a delivery in India. Is it possible?
- How do I get in touch with ToniQ?
- What type of products do you sell online?
- How do I make a payment?
- What happens if my credit/debit card has been compromised while making a payment online?
- What happens if merchandise ordered is out of stock?
- Is there a limit to the quantity that I can order?
- Can I cancel an order?
- Can I change the shipping address of the order?
- How do I return a product?
- If broken/unsealed, do not accept the order at the time of delivery itself.
- In the case of merchandise, returned products must comply to the following
- Do you deliver out of India?
- What if I am not available when you deliver the merchandise?
- What do I do if my order is received in a damaged condition?
- Can I book an order for delivery to more than one Address?
- What are the shipping charges and/ or are there any additional charges?
- How can I track my order?
- What is the stipulated delivery time for an order?
- What should I do if I receive a different item from the one that I have ordered?
You can register yourself by clicking on this Registration Link. Once subscribed, you can enjoy regular updates and services from ToniQ.
Yes. This ensures a secure shopping from your end.
There are no charges for registration on ToniQ.in
No, registration will not expire.
Click on Forgot Password option available in Sign in/Register page. A link to set new password will be mailed to your registered Email ID.
Yes, please refer to our serviceable pin codes in the shipping and returns section.
ToniQ operates 10am to 6pm (Mon to Sat). You can get in touch with the Customer support team anytime at 0124-6770000 or Email us at [email protected]
TONIQ sells fashion accessories for women. This includes jewellery, bags & accessories, watches from TONIQ private label.
We accept payments via PayU portal which accepts Master Card, Visa credit, Debit & Credit Cards. We also have an option of Cash on Delivery.
We do not collect or store your credit card information. If you suspect any such thing, then please report this immediately to bank.
If a product goes out of stock while adding it to your shopping cart, you will be informed immediately and the merchandise will not get added to the shopping cart.
No, there’s not limit. Each order is verified with you via email/telephone in order to ensure your security and confirmation.
After placing an order the cutomer has the ability to cancel an order before 4pm on the very same day. For example, if a customer places and order at 2pm he/she cancel the order by 4pm on the same day. Once dispatched the order cannot be cancelled. Cancellation of an order can be done by calling our customer care number or sending an email to [email protected]Refunds for all cancellations are done as per the refunds policy given below.
You can change the shipping address before your order is billed or shipped. This could be done by contacting our
customer support with your order details.
We have 15-days Return Policy, which is applicable under these circumstances:
1. Refund/Return/Exchange should be initiated within 15 days of order delivery.
2. The tags on the product should be intact.
3. The product should be unwashed, unused and in an undamaged condition.
4. The item needs to be returned along with the original packaging material and returned with all original packaging and tags that they were shipped with.
At present, we deliver only in India.
In case of Online Order, three attempts will be made and failure to which, the product will return to its origin until further instructions are given by the customer.In case of Cash on Delivery Order, the Courier Company usually calls the customer to checks their availability. Should the customer not be present when our courier attempts to deliver your parcel, three more attempts are made automatically. Further to this, the parcel is re-dispatched only after taking appropriate instructions from the customer.
If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support and intimate the action immediately.
Each order is shipped only to a single address. If you wish to ship products to different addresses, you shall need to place multiple orders.
A fixed amount of 100 INR is charged on all orders with values less than 500 INR.Handing unless otherwise specified as a part of any promotional offer charges are different from Cash On delivery charge of 49INR. Both these charges shall not be refunded if an order is returned or if the cancellation request is raised after the order is shipped.
You can track your order status in the “Track My order” tab. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.
Depending upon the location, it takes 3-5 Days for the delivery of a product.
If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery. Please refer to our “Returns Policy” section for more details.