- All orders are dispatched within 24 Hours of Receiving the order.
- The order should be delivered within 2 to 7 working days.
- Rs. 100 Would Be Added To Your Shipment If Your Order Is Below Rs. 200
- (Sometimes the order can take more time for delivery depending on the city of delivery)
Toniq.in will accept Return or Exchange only if the following conditions are met.
- We have 15-days Return Policy, which is applicable under these circumstances:
- If broken/unsealed, do not accept the order at the time of delivery itself.
- In the case of merchandise, returned products must comply to the following
- 1. Refund/Return/Exchange should be initiated within 15 days of order delivery.
2. The tags on the product should be intact.
3. The product should be unwashed, unused and in an undamaged condition.
4. The item needs to be returned along with the original.
Limitation on refund amount for courier charges:
If the customer wants to instant return or return within 15 days from delivery date, and Toniq.in does not offer reverse pickup of the items, the customer can send us the shipment himself/herself. Also, we request the customer to send the scanned copy of the courier slip to [email protected] and Toniq.in will refund the amount. Toniq.in will refund the courier slip amount or INR 160 per kg, whichever is less. Customers, please ensure that you do not end up paying more than INR 160 per kg for items being returned.
Refund amount will be directly transferred into the customers bank account.
Reverse Pickup Process:
Self send process
In case of Return initiated and subsequently couriered the product by the Customer himself/herself, if it is found that the claimed shipment was not delivered to Toniq.in or the shipment was empty, the onus shall be on the customer to prove through presentation/submission of Proof of Delivery (PoD) from the concerned logistic service provider to establish his/her claim of return.
Return Address :
TONIQ RETAIL BRANDS PVT LTD,
No.15, Race Course road,
Guindy, Chennai – 600032